We offer shipping to the following countries-  Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany(Limited products), Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden. More information you can find here.

We will send you the tracking number once your order will be dispatched. You can check your shipment status here

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout. For large or heavy items like Playground we use DB Schenker, GLS, DHL or DPD carriers.

It depends on your delivery country. Estimated shipping times you can find here. Delivery details will be provided in your confirmation email.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help.

You can request to return an item within 14 days of receipt as long as it  has not been assembled, is in the original packaging and in resalable condition. You may arrange for the delivery back to us yourself or contact us on sales@playspiel.eu and we will advise the charge for this depending on the product purchased. You are responsible for the package until it has been signed for at our warehouse, in which case we suggest obtaining trackable insured postage.

The returns address is Wendi Toys, Balta iela 14, Cēsis, LV-4101, Latvia . It is your responsibility to ensure that your items are packaged adequately to protect against damage. Please note that if you fail to take reasonable care of the goods before they are returned to us, we will charge you a reasonable sum for the reduction in value the goods have incurred. If you have assembled a product it cannot be returned unless found to be faulty.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.